English listening skills are vital for hotel staff to provide information and services to foreign guests. This descriptive survey examined the English listening ability of hotel staff at Aura Hotel, Savannakhet Province. The goals were: 1) To study the staff’s English listening skills, vocabulary, and grammar knowledge, and 2) To suggest ways to improve these skills. Data were collected using a quantitative questionnaire (1-5 rating scale). The results showed that hotel staff have a moderate level of English listening ability (Mean = 3.09). Scores for Vocabulary (3.18) and Grammar/Pronunciation (3.22) were also moderate. Staff reported using listening skills primarily for communication with foreign guests and in meetings. They suggested that improvement can be achieved by: 1) Practicing with foreigners, 2) Listening to English media, 3) Reading newspapers, and 4) Learning new words.