The objectives of this research were to examine the satisfaction levels of domestic and commercial water users regarding the quality, coverage, and customer support provided by the Water Supply State Enterprise in Luang Prabang City, and to identify potential solution approaches for operational challenges. Utilizing a mixed-methods approach, quantitative surveys were administered to residents, supplemented by qualitative interviews with utility officials. Findings indicated general satisfaction with water availability but highlighted concerns regarding service interruptions, billing transparency, and response times during infrastructure repairs, leading to strategic recommendations for utility management enhancement.